- #REPAIR CRACKED IMAC SCREEN WITH EPOXY SERIAL#
- #REPAIR CRACKED IMAC SCREEN WITH EPOXY PRO#
- #REPAIR CRACKED IMAC SCREEN WITH EPOXY SERIES#
- #REPAIR CRACKED IMAC SCREEN WITH EPOXY FREE#
Whatever the reason, by comping me the $492.41, Apple has “bought” themselves a customer for life. That level of spend probably doesn’t even get me in the top 50% of non-business customers, but it’s not negligible either. Or maybe Apple has realized I’ve spent several thousand dollars with them in the past several years, with this MacBook Pro, iMac, several iPhones and an iPad.
Maybe it’s because I asked twice at two different Genius appointments. Maybe this screen/hinge defect has shown up too many times in the last six weeks and Apple could no longer ignore it. I’ve come too far to mess this gift up! Apple, you’ve earned yourself a lifetime customer Needless to say, I didn’t want to do anything except hit ‘Accept’ on the electronic repair form.
#REPAIR CRACKED IMAC SCREEN WITH EPOXY FREE#
How could the Apple Store in King of Prussia been so unhelpful, and then 5 minutes into the same explanation I get an offer to get the screen fixed FREE at the Suburban Square Apple Store in Ardmore?Īpple Genius: “And we can probably get this back to you by tomorrow.” I damn near fell off the stool I was sitting on. After the Apple employee looked over the laptop, I told him in my most dejected voice that I wanted to find out how much is was to replace the screen. When I walked up to the Genius Bar, the Apple “Genius” still asked me if I dropped my laptop ( sidebar: Is this part of the mind tricks they give everyone? There isn’t a scratch on the thing, let alone any dents). I figured if I’d have to pay, might as well guarantee it would get fixed properly. I also decided to go back to an Apple Store (this time, in Ardmore, PA) to have them fix it. I decided to bite the bullet and pay to get the screen fixed. Several weeks had passed and my laptop became pretty much unusable.
I either need to pay $600 or pay $2000+ to get the newer equivalent of my laptop. Again I left a store without doing anything, and feeling worse than when I arrived. The repair guy immediately said “Oh, I’ve seen this a few times recently…it’s probably around $500-$600 to fix.” Since I wasn’t going back for a second round of stupidity at King of Prussia Apple Store, I decided to look up an independent shop to see what the cost of repair would be. Maybe an Apple Certified Repair facility can help
#REPAIR CRACKED IMAC SCREEN WITH EPOXY PRO#
Instead, I walked out feeling worse than when I arrived, with crippled MacBook Pro in hand.
#REPAIR CRACKED IMAC SCREEN WITH EPOXY SERIES#
You should’ve bought AppleCare.”Įven when I asked, “A glue failure doesn’t seem like a manufacturers defect?” or “I should’ve paid $349 for an extended warranty to protect against $0.05 of faulty glue?”Īt that point, after being asked if I dropped the laptop, given a series of robotic answers, suggested that I should’ve spend $349 that wouldn’t have fixed my problem, and generally treated like a monkey, I felt like smashing the laptop right on the Genius Bar just to make a scene.
#REPAIR CRACKED IMAC SCREEN WITH EPOXY SERIAL#
You think the Apple “Genius” would’ve known that after checking the serial number, but instead just kept repeating robotically: My MacBook Pro is well beyond 3 years old, one of the first unibody models that came out.
Not that it would have mattered for me anyway. While that may be true, extended warranties generally don’t pay off for the consumer, and as such, I don’t buy them. You should’ve bought AppleCareĪpple cashiers “Geniuses” and fanboys alike are very big on pushing the AppleCare warranty, selling you with tales that Apple will fix anything in that extended time period. To say this first encounter at the Genius Bar was frustrating is an understatement.
And since the laptop was out of warranty, most of the results talked about re-gluing the aluminum screen cover to the hinge.Īfter trying to re-attach the hinge to the screen using epoxy, I headed over to the Apple store in King of Prussia, PA. There I found more than enough search results to make me believe this was a widespread issue with this vintage of laptop. When the screen on my late 2008 15” MacBook Pro started separating from the hinge, the first thing I did was search Google. “Broken MacBook Pro Hinge” - Plenty of search results Until it happened to me with my broken MacBook Pro hinge. I used to think that when people talked about the “legendary Apple customer service” that there was plenty of hyperbole thrown in for good measure. Broken MacBook Pro hinge (due to glue failure)
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